Effective Date: Jul 2025
Website: www.glenappin.shop
Data Controller: Glen Appin of Scotland Limited
Company Number: SC045352
Registered Address: 6–8 Bessemer Drive, East Kilbride, South Lanarkshire G75 0QX

1. Introduction

At Glen Appin of Scotland, we are committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms set out in this Privacy Policy and our Terms & Conditions.

2. What Data We Collect

We may collect and process the following personal information:

• Full name
• Email address and phone number
• Billing and delivery addresses
• Postcode and demographic information
• Purchase history and preferences
• Subscription or loyalty program preferences
• IP address and browsing behaviour (via cookies)

We do not store payment card details. All payment information is processed securely by third-party providers.

3. How We Use Your Data

We use your data for the following purposes:

• To process and deliver your orders
• For internal record keeping and analytics
• To improve our website and customer service
• To send promotional emails (only if you’ve opted in)

We only send marketing communications with your consent and you can opt out at any time.

4. Data Security

We implement appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, or misuse.

This includes:

• Encrypted data transmission (HTTPS)
• Secure internal systems
• Restricted employee access to customer information

5. Cookies

Our site uses cookies to enhance your browsing experience. Cookies help us:

• Understand site traffic via analytics
• Remember user preferences
• Provide a smoother experience

You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

6. Third-Party Sharing

We do not sell or lease your data to third parties. We may share data with:

• Delivery and payment providers (for order fulfilment)
• Marketing platforms (with your consent)
• Fraud prevention or legal authorities (where required by law)

All third parties are contractually bound to protect your information.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion (“right to be forgotten”)
• Object to processing for direct marketing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, please contact:

Email: sales@glenappin.shop
Address: Glen Appin of Scotland, 6–8 Bessemer Drive, East Kilbride, G75 0QX

We aim to respond to all data requests within 30 days.

8. Policy Updates

We may update this policy from time to time. All changes will be posted on this page, and where appropriate, notified to you via email.