We hope you love your purchase, but if something isn’t quite right, we’re here to help. You can request a return or refund within 30 days of receiving your order.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not working as expected, please contact us within 30 days of delivery.
Send us an email at sales@glenappin.shop with your order number and a clear photo or video showing the issue. Once reviewed, we’ll issue a full refund—in most cases, you won’t need to return the item.

Unwanted or Incorrect Items

If you’ve changed your mind or the item wasn’t quite what you expected, you’re welcome to return it within 30 days of delivery.

• We’ll provide a full refund after receiving the goods in their original condition and packaging.

Once you notify us, you’ll have up to 14 additional days to return the item. Please note that return shipping costs are non-refundable unless the item is faulty or incorrect.

How to Start a Return

To begin your return, contact our team at sales@glenappin.shop or call 0141 445 0095.
We’ll provide return instructions and a return shipping label.

Return items to:
Glen Appin of Scotland Limited
6–8 Bessemer Drive
East Kilbride
South Lanarkshire
G75 0QX
United Kingdom

Refunds

Refunds are issued to your original payment method within 7 business days after we receive and inspect your return.
Please allow additional time for your bank or payment provider to complete the process.

If your refund hasn’t arrived after 15 business days, contact us at sales@glenappin.shop.

Sale Items

All sale and discounted items are eligible for return under the same 30-day policy.

Important Notes

• Items returned without contacting us first may face delays.

• We reserve the right to decline refunds if items are damaged due to misuse, attempted self-repair, or third-party repair.

Warranty Policy
Some items may come with a manufacturer’s guarantee. For example, glenappin products include a 9-month warranty from the date of purchase against defects in materials or workmanship.

This warranty does not cover accidental damage, misuse, or improper handling. Qualifying products will be repaired or replaced, but not refunded, under this policy.