At Glen Appin of Scotland, we’re committed to providing high-quality products and excellent customer service. While many of our items are not covered by a store-issued warranty, some products do include a manufacturer’s guarantee.

We believe in being transparent so you know exactly what to expect before you buy.

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Store Warranty

We do not offer a general store warranty on all products. Unless otherwise stated on the product page, your purchase will be covered by our Refund and Returns Policy only.

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Manufacturer’s Warranty

Certain items—such as Glen Appin–branded goods—come with a 9-month manufacturer’s warranty from the date of purchase. This covers defects in materials or workmanship and applies only to the original purchaser.

What’s Covered:

• Faults in materials or workmanship

What’s Not Covered:

• Accidental damage

• Misuse or improper handling

• Normal wear and tear

Under this warranty, qualifying items will be repaired or replaced at the manufacturer’s discretion. Refunds are not issued under the manufacturer’s warranty.

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How to Check if Your Product Has a Warranty

If a product is covered by a manufacturer’s warranty, this will be stated in the product description at the time of purchase.

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Making a Warranty Claim

1. Contact our customer service team at sales@glenappin.shop or call 0141 445 0095.

2. Provide your order number, a clear description of the fault, and photos or videos showing the issue.

3. We will review your claim and advise you on the next steps, including return instructions if applicable.

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Your Legal Rights

This policy does not affect your statutory consumer rights under UK law.